Retail
Northwind Retail
+0.6
csat
$9.4M/yr
savings
-62%
handleTime
Challenge
Customer support agents spent 14 minutes per ticket searching siloed product knowledge.
Solution
Deployed a multi-tenant RAG copilot grounded on 1.2M product SKUs and historical resolutions.
Outcome
Average handle time dropped 62%, CSAT rose from 4.1 to 4.7, projected $9.4M annual savings.